Shipping policy
Shipping Policy
Welcome to Social Lubrication! We're excited to offer you a convenient and reliable shipping experience. This Shipping Policy outlines the details of our shipping process, rates, and delivery times to ensure you have a clear understanding of how your orders will be handled.
Order Processing Time
We strive to process and ship orders as quickly as possible. Most orders are processed within 30 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer a variety of shipping options to cater to your needs. The available shipping methods will be displayed during the checkout process. Shipping options may include:
- Standard Shipping
- Expedited Shipping
- International Shipping (where applicable)
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method. The total shipping cost will be displayed at checkout before you complete your order. We may also offer free shipping promotions for qualifying orders within specific regions.
Delivery Times
Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided during the checkout process based on the shipping option you choose. Please note that delivery times are estimates and not guaranteed.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.
International Shipping
For international orders, customs duties, taxes, and fees may apply depending on your country's regulations. These additional charges are the responsibility of the recipient and are not included in the shipping cost.
Shipping Addresses
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses due to customer error.
Shipping Delays
While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather, holidays, and carrier delays may impact delivery times. We appreciate your understanding in such situations.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure your satisfaction.
Change of Shipping Information
If you need to update your shipping information after placing an order, please contact our customer support team promptly. Changes may be possible if your order has not yet been processed for shipping.
Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to our customer support team at [customer service email or phone number]. We are here to assist you and ensure a smooth shipping experience.
Thank you for shopping with Social Lubrication!
Sincerely,
Eloise McCormack
Founder
Social Lubrication